by mjp4664
New Member

I’m in Mexico and have purchased add on to send texts but it still won’t send

 
2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: I’m in Mexico and have purchased add on to send texts but it still won’t sen

by
EE Community Support Team

Re: I’m in Mexico and have purchased add on to send texts but it still won’t sen

Good Evening @mjp4664

 

Thanks for coming here.

 

Can you check your call abroad and premium rate calls are set up;

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate calls > This will show as ticked if you're set up for making calls when abroad.

 

Do they show as ticked? if not, can you activate this?

 

Hope you're having a lovely time 🙂

 

Leanne.

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