by Scott_c-1979 Investigator
Investigator

I’m in Mexico. For some season I can’t phone home to a local address.

All of the above. Got the max plans and pay above £220 a month but I’m thinking of leaving now coz I have been with EE for so long I wouldn’t change 

13 REPLIES 13
by Scott_c-1979 Investigator
Investigator

Hi

I’m in Mexico. Trying to phone home to when I have a max plan 

by Grand Master
Grand Master

Re: I’m in Mexico. For some season I can’t phone home to a local address.

Hi @Scott_c-1979

 

Log into your online account and ensure roaming and international calls are activated. 

 

How old is your Max plan? Did you take it out after 10/05/17? 

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Scott_c-1979 Investigator
Investigator

Re: I’m in Mexico. For some season I can’t phone home to a local address.

The oldest one was 2018

by Scott_c-1979 Investigator
Investigator

Re: I’m in Mexico. For some season I can’t phone home to a local address.

I should clarify a UK address not a Mexican one. 

by Scott_c-1979 Investigator
Investigator

Re: I’m in Mexico. For some season I can’t phone home to a local address.

Yes only bought iPhone Xlast year. My iPhone XS was within 3 months. My pad pro was bought maybe just about November 17 for me to go on holiday 

Highlighted
by Scott_c-1979 Investigator
Investigator

Re: I’m in Mexico. For some season I can’t phone home to a local address.

I have over £160gb data. Not used any hardly any of it. I just need to find a way to be able to phone back to UK before any problems happens and I need I thought EE would offer 24/7 customer service espcially when they offer max plan knowing that there is a time difference 

by
EE Community Support Team

Re: I’m in Mexico. For some season I can’t phone home to a local address.

Hi @Scott_c-1979

 

Welcome to the community, I hope you're having a lovely time in Mexico so far. 🙂

 

What happens when you try to call? Are you adding +44, dropping the 0 to the beginning (e.g. +44 7953 966 250 instead of 07953 966 250)? 

 

Did you check the roaming status in My EE account?

 

Chris

by Scott_c-1979 Investigator
Investigator

Re: I’m in Mexico. For some season I can’t phone home to a local address.

Yes it is. Not letting me phone I’m 

by Scott_c-1979 Investigator
Investigator

Re: I’m in Mexico. For some season I can’t phone home to a local address.

UK

by Scott_c-1979 Investigator
Investigator

Re: I’m in Mexico. For some season I can’t phone home to a local address.

I’ve just been off to to phone to EE and it’s still not gojng 

by Brilliant Contributor
Brilliant Contributor

Re: I’m in Mexico. For some season I can’t phone home to a local address.

@Scott_c-1979, If you are still having trouble and you are in Mexico, have you also tried 0044 and then the number? Either +44 or 0044 should work if roaming is enabled on your account, which you should be able to check via your account via the web, or have I misunderstood something here?

by Grand Master
Grand Master

Re: I’m in Mexico. For some season I can’t phone home to a local address.

Did you activate roaming on your EE a/c before you left UK?

 

Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: I’m in Mexico. For some season I can’t phone home to a local address.

Hi @Scott_c-1979

 

Have you been able to activate roaming within your My EE account if this was not set up for you?

 

Hope to hear back from you soon.

 

Leanne.

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