by Vg567 Investigator
Investigator

I'm in Malta and can't send txt make calls what can I do?

Hi  I'm new to EE and have just arrived in Malta....I can't send txt or email, but can receive them ... Have toggled roaming on in phone settings but from what I've just read looks like I need to do something in my EE account but can't work out how .. can anyone help please ? Thank you 

5 REPLIES 5
by Grand Master
Grand Master

Re: I'm in Malta and can't send txt make calls what can I do?

@Vg567   You need to enable call abroad and premium rate calls from within your EE online account. 

by Vg567 Investigator
Investigator

Re: I'm in Malta and can't send txt make calls what can I do?

Can you possibly explain how as I can't seem to find it?

by Grand Master
Grand Master

Re: I'm in Malta and can't send txt make calls what can I do?

@Vg567 :Are you on contract or PAYG?

 

Only if you are on contract try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

 

This has no bearing on being unable to send emails. The fact that you are receiving them shows that your data is working & so is your email a/c.

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by Vg567 Investigator
Investigator

Re: I'm in Malta and can't send txt make calls what can I do?

Thank you for that unfortunately when I go into my account and click on manage device I get a login error message that says they are working on it! All very frustrating;!! For the first time I am regretting leaving Vodafone ....never had any trouble when abroad before ...wasting too much holiday time trying to sort this 😣

by
EE Community Support Team

Re: I'm in Malta and can't send txt make calls what can I do?

Good Morning @Vg567.

 

I hope you're having a lovely time in Malta. 

 

I have sent you a private message for further information, please take a look when you have a moment. 

 

Thanks, 

 

Katie 🙂

 

 

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