by KimWindle
Explorer

I’m in Lanzarote and phone says ‘no service’ what can I do to sort it?

 
1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I’m in Lanzarote and phone says ‘no service’ what can I do to sort it?

Hello there @KimWindle

 

Hope you're having an amazing time in Lanzarote and the weather is good 🙂

 

Have you tried a manual network search;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

If so and this hasn't worked for you, can you try logging into your My EE account online go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.

 

If they are not ticked, can you activate these settings?

 

Speak soon, Leanne.

 

 

4 REPLIES 4
by
EE Community Support Team
Solution

Re: I’m in Lanzarote and phone says ‘no service’ what can I do to sort it?

Hello there @KimWindle

 

Hope you're having an amazing time in Lanzarote and the weather is good 🙂

 

Have you tried a manual network search;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

If so and this hasn't worked for you, can you try logging into your My EE account online go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.

 

If they are not ticked, can you activate these settings?

 

Speak soon, Leanne.

 

 

by Grand Master
Grand Master

Re: I’m in Lanzarote and phone says ‘no service’ what can I do to sort it?

Hi @KimWindle

 

You need to log into your online account and activate roaming and international calls. (Menu - manage your device)

 

Then restart your device.

 

It can take up to 24 hours to fully activate roaming.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by KimWindle
Explorer

Re: I’m in Lanzarote and phone says ‘no service’ what can I do to sort it?

Thank you so much for your help, I’m now working!   Thanks.   

by
EE Community Support Team

Re: I’m in Lanzarote and phone says ‘no service’ what can I do to sort it?

Brilliant @KimWindle

 

Have a fab time 🙂

 

Leanne.

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