by PetAshly9
Visitor

I'm in Jamaica on holiday. My phone won't work but my wife's virgin does? Why?

  • In Jamaica on holiday. My EE phone will not dial out although I can receive calls.

my wife's phone which is on my previous network is working fine. Not good enough EE!

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: I'm in Jamaica on holiday. My phone won't work but my wife's virgin does? Wh

@PetAshly9 Did you activate roaming before you left the Uk? 

 

For some reason Ee make you do that you may be able to do it yourself if you log into My EE then device then manage device controls you need both boxes ticked like the picture if you can’t I’m afraid you will need to log in in the morning and ask live chat to do it 65F744D1-1412-41AC-8AE2-E1DA0215D48C.png

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by
EE Community Support Team

Re: I'm in Jamaica on holiday. My phone won't work but my wife's virgin does? Wh

Hi @PetAshly9

 

Thanks for coming to community 🙂

 

Just following up on the fabulous help given to you by @Damienw1

 

Did you get this resolved via your live chat?

 

Hope Jamaica is amazing.

 

Cheers

 

Richard

 

🙂

 

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