by Paul18
Visitor

I'm in Italy why is it saying my phone is barred from calling UK

I'm in Italy and why is it saying my phone is barred from calling UK

2 REPLIES 2
by Star Contributor
Star Contributor

Re: I'm in Italy why is it saying my phone is barred from calling UK

Hi @Paul18

 

Sometimes roaming is not activated by default.  If you a pay monthly customer, login to my ee then click devices then check roaming. 

 

Thanks, 
Martyn

by
EE Employee

Re: I'm in Italy why is it saying my phone is barred from calling UK

Hi @Paul18 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

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