by Samankaur Investigator
Investigator

I’m in Ibiza with no service

I have arrived in ibiza with no service. I’ve reset my network settings and I’ve turned off the automatic network and still no luck 

5 REPLIES 5
by Grand Master
Grand Master

Re: I’m in Ibiza with no service

@Samankaur   Login to your online EE account and enable roaming and also enable call abroad and premium rate numbers you will find these under manage this device, then restart your device. 

by Samankaur Investigator
Investigator

Re: I’m in Ibiza with no service

I’ve done this three times and still have no signal 

by Grand Master
Grand Master

Re: I’m in Ibiza with no service

@Samankaur    Once this is enabled it can take up to 24 hours before your device will pick up a signal.  

by Samankaur Investigator
Investigator

Re: I’m in Ibiza with no service

Every time I enable it. I log back in a couple minutes later and it’s blocked again. This has been happening repeatedly for 2 days. I can’t contact ee because I have no signal. And they have no live chat. 

by
EE Community Support Team

Re: I’m in Ibiza with no service

Hi there @Samankaur

 

Thanks for coming to the community.

 

Do you have another UK number with you that can receive calls?

 

If not, and you're with us on a personal pay monthly customer you can log into your My EE account online and a chat option will show for you when an agent is available. 

 

Speak soon.

 

Leanne.

 

 

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