by chrisfraser64
Explorer

I'm in Greece with my J5 Samsung phone but all calls to others are unauthorised?

I'm in Greece with my J5 Samsung phone but all calls to others are unauthorised? Any suggestions?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I'm in Greece with my J5 Samsung phone but all calls to others are unauthori

Hello there @chrisfraser64

 

Welcome to the community.

 

Can you receive calls and texts?

 

Are you with us on a pay monthly account?

 

Leanne.

3 REPLIES 3
by
EE Community Support Team
Solution

Re: I'm in Greece with my J5 Samsung phone but all calls to others are unauthori

Hello there @chrisfraser64

 

Welcome to the community.

 

Can you receive calls and texts?

 

Are you with us on a pay monthly account?

 

Leanne.

by chrisfraser64
Explorer

Re: I'm in Greece with my J5 Samsung phone but all calls to others are unauthori

Hi Leanne

 

I can't receive calls or texts.

I'm on a monthly billing account.

 

Chris

by
EE Community Support Team

Re: I'm in Greece with my J5 Samsung phone but all calls to others are unauthori

Hi @chrisfraser64

 

Thanks for the quick reply.

 

You may need to activate roaming and calling abroad within your My EE account.

 

To do this can you log into your My EE account online and go to Menu > Manage Device > Roaming and also call abroad and premium rate calls

 

If they are both not showing as ticked, can you activate them within your My EE?

 

This can take up to 24 hours to update for you. 

 

Let me know how you get on.

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