by Robominky
Explorer

I'm in Germany and my phone wont work. Send texts or make calls.

Roaming is turned on on the hand set but I can't send texts or make calls or call the help number texted to me

 

 

4 REPLIES 4
by Brilliant Contributor
Brilliant Contributor

Re: I'm in Germany and my phone wont work. Send texts or make calls.

Hi @Robominky It sounds like roaming is not activated I will tag in an EE staff member who should be able to help get you sorted via live chat he will need to know if your using a personal or buisness plan?

 

@Lee_H could you assist here please

Thanks 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.
by
EE Employee

Re: I'm in Germany and my phone wont work. Send texts or make calls.

Hi and welcome to the Community @Robominky

 

So I can try and assist.

 

Please can I get you to try and perform a manual network search and check if choosing a different provider helps.

 

If that does not work, please dial a number but put 0044 and drop the first 0.

 

If this does not work, do let me know if you are using an EE personal or business account?

 

Many thanks,

 

Lee

by Robominky
Explorer

Re: I'm in Germany and my phone wont work. Send texts or make calls.

Hi Lee,

              No dialing works. Personal plan

by
EE Employee

Re: I'm in Germany and my phone wont work. Send texts or make calls.

Hi @Robominky

 

As the suggestions did not work.

 

I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.