13-01-2017 06:18 PM
Roaming is turned on on the hand set but I can't send texts or make calls or call the help number texted to me
13-01-2017 06:33 PM - edited 13-01-2017 06:33 PM
Hi @Robominky It sounds like roaming is not activated I will tag in an EE staff member who should be able to help get you sorted via live chat he will need to know if your using a personal or buisness plan?
@Lee_H could you assist here please
13-01-2017 06:34 PM
Hi and welcome to the Community @Robominky
So I can try and assist.
Please can I get you to try and perform a manual network search and check if choosing a different provider helps.
If that does not work, please dial a number but put 0044 and drop the first 0.
If this does not work, do let me know if you are using an EE personal or business account?
13-01-2017 07:20 PM
As the suggestions did not work.
I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.
This can be found in your Private Messages.
The link will be active from now till 9pm (UK TIME).
Let me know how you get on.