by ron3
Explorer

I'm in Germany and cant make calls from my new mobile.. Help

Is there coverage in Europe??

3 REPLIES 3
by
EE Community Support Team

Re: I'm in Germany and cant make calls from my new mobile.. Help

Good afternoon @ron3

 

Thank you for positing in community 🙂

 

Did you activate Roaming before you went away?

 

If not,

 

please have a look at our EE Roaming - Getting ready to use your phone abroad post, so you know everything you need to do before you go away again.

 

Also please have a look at the charges and add on information for GERMANY if you get the chance.

 

Are you also a pay monthly personal or a pay as you go EE customer?

 

Thanks

 

Richard

 

🙂

 

 

by ron3
Explorer

Re: I'm in Germany and cant make calls from my new mobile.. Help

Hallo Richard

 

I did forget to switch on roaming before I left the UK on 14 Feb 17 for Germany.

 

I am on a 12 month contract which gives me 500 minutes, unlimited texts and 500mb data- capped.

 

I am a Pay as I go customer ie top up by means of my credit card when necessary.

 

With my previous mobile (Samsung / T Mobile - No contract, Pay as You Go), I did not have to pay roaming charges. Why do I have to pay for roaming charges as per your website of 2.00 UK Pounds for 20 days?

 

I look forward to heating from you.

 

Many thanks

 

Ron Cockwell

by
EE Community Support Team

Re: I'm in Germany and cant make calls from my new mobile.. Help

Hello there @ron3

 

Thanks for coming back to us.

 

If you are with us on pay as you go this will be set up for Roaming and you will not need to activate this.

 

Can you try and manually connect to a network?

 

Any usage you have with your plan is for the UK.

 

Thanks 🙂

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