17-02-2017 03:08 PM
Good afternoon @ron3
Thank you for positing in community 🙂
Did you activate Roaming before you went away?
please have a look at our EE Roaming - Getting ready to use your phone abroad post, so you know everything you need to do before you go away again.
Also please have a look at the charges and add on information for GERMANY if you get the chance.
Are you also a pay monthly personal or a pay as you go EE customer?
17-02-2017 04:25 PM
I did forget to switch on roaming before I left the UK on 14 Feb 17 for Germany.
I am on a 12 month contract which gives me 500 minutes, unlimited texts and 500mb data- capped.
I am a Pay as I go customer ie top up by means of my credit card when necessary.
With my previous mobile (Samsung / T Mobile - No contract, Pay as You Go), I did not have to pay roaming charges. Why do I have to pay for roaming charges as per your website of 2.00 UK Pounds for 20 days?
I look forward to heating from you.
17-02-2017 04:38 PM