11-01-2017 09:53 PM
11-01-2017 09:58 PM
What plan is your phone on?
12-01-2017 09:43 AM
Good morning @Kellyhattz
Welcome to the EE community 🙂
Here is some information from our TRAVEL DATA PASS help and support page.
Choose Travel Data Pass and use your phone abroad in our most popular destinations just like you do at home.
It gives you 500MB data for a fixed price per day - £3 in our Europe Zone, £4 in the USA and Canada and £5 in nine other countries. So there’s no need to hunt around for WiFi.
And no chance of an unexpected bill when you get home.
Opt in once and you’ll only be charged on days you use data abroad in an included country.
Text TRAVEL to 150 now (in UK or abroad) to opt in.
If you're already signed up for Travel Data Pass (previously Euro Data Pass) and want to opt out, just text STOP TRAVEL to 150 at any time.
Did you activate roaming before you went abroad?
If not, here is our Roaming with EE – Everything you need to know about using your phone abroad post.
Also here is the Roaming information for GERMANY on EE.
Have you also tried a manual network search?