by Russhils
Explorer

I'm in France - can't send or receive texts, messages, calls

We're camping in France - WiFi is a bit intermittent on the site but is OK. However, neither myself or my husband can make or receive texts, messages or calls. We seem to have pressed all-sorts of settings and ñow have no idea what should be activated and what shouldn't. We particularly need to be in contact with our daughter who is flying over to join us in a couple of days. Please help.....

3 REPLIES 3
by
EE Community Support Team

Re: I'm in France - can't send or receive texts, messages, calls

Hello there @Russhils

 

Thanks for coming to the community.

 

It may be that your account is not set up for roaming.

 

You can check this is activated and if not turn this on as below;

 

If you log into your My EE account online and go to Menu > Manage Device > Roaming Abroad > This will show as ticked if roaming is activated.

 

You will also need Call abroad & Premium rate showing as ticked.

 

Let me know if this works for you.

by Russhils
Explorer

Re: I'm in France - can't send or receive texts, messages, calls

No, sorry, that makes no difference. I've also tried sending ROAMING to 150 but that fails as well. I've also noticed that, although my phone says it is connected to the WiFi here, it then says it's out of range, yet the tablet is picking it up. I don't really want to be using 4G when I don't need to.

by
EE Community Support Team

Re: I'm in France - can't send or receive texts, messages, calls

Hi there @Russhils

 

Does your My EE account show roaming as active?

 

Have you tried to manually connect to a network as below;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Thanks. Leanne 🙂

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