by Hannah1989
Explorer

I’m in France and my phone won’t work to call or text. What should I do?

 
3 REPLIES 3
by
EE Community Support Team

Re: I’m in France and my phone won’t work to call or text. What should I do?

Hi @Hannah1989

 

Welcome to the community, I hope you're having a brilliant time in France. 🙂

 

Please try the troubleshooting below:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search and selecting a different French network:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

 

by Hannah1989
Explorer

Re: I’m in France and my phone won’t work to call or text. What should I do?

Hi Chris

 

Thank you for your advice, I managed to contact EE customer service via online chat with a service agent on my computer and he activated my international settings for me. 

 

Many thanks 

 

Hannah

by
EE Community Support Team

Re: I’m in France and my phone won’t work to call or text. What should I do?

Brilliant, I'm glad you're sorted @Hannah1989. 😄

 

Enjoy the rest of your time in France.

 

Give us a shout if you need anything. 🙂

 

Chris

 

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