by Briony-k-morris
New Member

I’m in France and it won’t let me send texts or calls anyone know why this is?

I have an iPhone 7 and I’m in France on holiday I live in the UK and my phone won’t let me send texts or ring people it only allows my 4G to work, anyone know why this is please?

help!!! 

2 REPLIES 2
by Grand Master
Grand Master

Re: I’m in France and it won’t let me send texts or calls anyone know why this i

@Briony-k-morris  Login to your online account and enable international and premium rate numbers .  

by
EE Community Support Team

Re: I’m in France and it won’t let me send texts or calls anyone know why this i

Morning @Briony-k-morris

 

Thanks for coming to the community. 

 

If you log into your My EE account online and go to Menu > Manage Device > Call abroad and Premium rate is this showing as ticked?

 

If not, if you can activate this so you can make calls and send texts. 

 

This can take up to 24 hours.

 

Let me know if this works for you.

 

Leanne 🙂

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