by Ee29
Explorer

I'm in France and didn't text roaming to 150 prior to flying from uk.

I can't text or make calls.

Pls could someone help me to sort this out?

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: I'm in France and didn't text roaming to 150 prior to flying from uk.

HI,

@Ee29

You need to turn your roaming On.  

You can do Clicking on Manage your device

Login your my ee Web account. Go on roaming and click  enable roaming. 

_20170707_155919.JPG

Then turn your phone off and on

Also use +447**** with number before making call or sending text.

hopefully it will work for you. 

Many Thanks 

by
EE Community Support Team

Re: I'm in France and didn't text roaming to 150 prior to flying from uk.

Good Morning @Ee29

 

Thanks for coming here.

 

Is the account on an EE personal contract?

 

I will see what we can do to help 🙂

by Ee29
Explorer

Re: I'm in France and didn't text roaming to 150 prior to flying from uk.

Yes it is. I've tried a hard reset now also without success.
Thanks for getting back.
by
EE Community Support Team

Re: I'm in France and didn't text roaming to 150 prior to flying from uk.

Thanks for the reply @Ee29

 

I have sent you a private message on here.

 

This has a link to our online chat team who can look into this for you.

 

Let me know how it goes 🙂

Let's get started

Join the EE Community to ask, answer, learn and share.