by GH1980
Visitor

I'm in France and can't make international calls. Data roaming is on

I have an international plan and roaming is on but can't seem to connect any calls 

2 REPLIES 2
by Grand Master
Grand Master

Re: I'm in France and can't make international calls. Data roaming is on

Hi, 

 

If you have an iPhone try resetting your network under settings. 

 

If not you will need to call CS on 150 or +44 (0) 7953 966 250 from another phone. If you are a pay monthly customer you can use the live chat function under the EE section of the contact us page. (click on the cross next to EE and the live chat function will be visible. 

 

EE standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends UK time. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: I'm in France and can't make international calls. Data roaming is on

Hi @GH1980 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

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