Hello there @Joewood1980
Welcome to the community.
You may need to activate roaming and calling abroad within your My EE account.
To do this can you log into your My EE account online and go to Menu > Manage Device > Roaming and also call abroad and premium rate calls
If they are both not showing as ticked, can you activate them within your My EE?
This can take up to 24 hours to update for you.
Let me know how you get on.
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