by DianeJB Investigator
Investigator

I'm in Berlin & can't get coverage- no roaming. Roaming data is on. Help

I'm in Berlin & have followed all instructions on roaming but still have no coverage. No phone, text or online. 

 

5 REPLIES 5
by DianeJB Investigator
Investigator

I'm in Berlin & can't get coverage- no roaming. Roaming data is on. Help

  1. I'm in Berlin & roaming isn't working. Data roaming is switched on & all are instructions followed but still no phone, text or online unless I can login to someone's private account. Help.
by Grand Master
Grand Master

Re: I'm in Berlin & can't get coverage- no roaming. Roaming data is on. Help

@DianeJB  Did you enable roaming before leaving the UK on your account? 

by DianeJB Investigator
Investigator

Re: I'm in Berlin & can't get coverage- no roaming. Roaming data is on. Help

No.  I thought it would work automatically- it has on my partners phone (with a different provider). He just got a 'welcome to Germany' message.

by DianeJB Investigator
Investigator

Re: I'm in Berlin & can't get coverage- no roaming. Roaming data is on. Help

  1. No.  I thought it would work automatically- it has on my partners phone (with a different provider). He just got a 'welcome to Germany' message.
by
EE Community Support Team

Re: I'm in Berlin & can't get coverage- no roaming. Roaming data is on. Help

Hello there @DianeJB

 

Thanks for coming here.

 

Are you with us on an EE personal contract?

 

Can you receive calls and texts?

 

Speak soon 🙂

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