by Ziz_Taiwo
Explorer

I'm in Ayia Napa in Cyprus and can't call

I have unlimited calls and texts but yet I can't make any calls or texts either to UK or Cyprus numbers. 

3 REPLIES 3
by
EE Employee

Re: I'm in Ayia Napa in Cyprus and can't call

Hi @Ziz_Taiwo and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Ziz_Taiwo
Explorer

Re: I'm in Ayia Napa in Cyprus and can't call

I've tried all the networks and tried calling with the number u provided but none worked. 

by
EE Employee

Re: I'm in Ayia Napa in Cyprus and can't call

Hi @Ziz_Taiwo

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

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