12-07-2018 05:21 PM
Hi @Ziz_Taiwo and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.
Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
29-08-2019 04:22 AM
I have been having the same problems with making calls and sending texts.
I have tried the above to fix the problem but have had no luck,
29-08-2019 11:02 AM
Welcome to the community.
You may need to activate roaming and calling abroad to use your phone abroad.
You can check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and Calling Abroad and Premium Rate Calls >They will show as ticked if they are active.
If they are not ticked, can you activate these?
Let me know how you get on.