by Ziz_Taiwo
Explorer

I'm in Ayia Napa in Cyprus and can't call

I have unlimited calls and texts but yet I can't make any calls or texts either to UK or Cyprus numbers. 

5 REPLIES 5
Highlighted
by
EE Employee

Re: I'm in Ayia Napa in Cyprus and can't call

Hi @Ziz_Taiwo and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Ziz_Taiwo
Explorer

Re: I'm in Ayia Napa in Cyprus and can't call

I've tried all the networks and tried calling with the number u provided but none worked. 

by
EE Employee

Re: I'm in Ayia Napa in Cyprus and can't call

Hi @Ziz_Taiwo

 

Thanks for trying this for us.

 

I have sent you a private message on here, so I can get some details from you.

 

Thanks,

 

Lee

by LIAMFRATER95
New Member

Re: I'm in Ayia Napa in Cyprus and can't call

Hey,

 

 I have been having the same problems with making calls and sending texts.

 

I have tried the above to fix the problem but have had no luck, 

 

Please advise

by
EE Community Support Team

Re: I'm in Ayia Napa in Cyprus and can't call

Hi @LIAMFRATER95

 

Welcome to the community.

 

You may need to activate roaming and calling abroad to use your phone abroad.

 

You can check your roaming status by logging into your My EE account online > go to Menu > Manage Device > Roaming Abroad and Calling Abroad and Premium Rate Calls >They will show as ticked if they are active.

 

If they are not ticked, can you activate these?

 

Let me know how you get on.

 

Leanne 🙂

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