04-08-2017 09:26 AM - edited 04-08-2017 09:27 AM
Welcome to the EE Community, thanks for joining from down under. 🙂
Are your calls and texts working OK?
Please check to make sure your data roaming is enabled on your device:-
Apple: TAP Settings >>> Mobile Data >>> Mobile Data Options >>> Data Roaming >>> Toggle ON
Android: TAP Settings >>> More >>> Mobile Networks >>> Data Roaming >> Toggle ON
Let me know how you get on. 🙂
04-08-2017 10:16 AM
04-08-2017 10:29 AM
Thanks for getting back to me, @Revels
Could you try a manual network search and selecting another available Australian network? You can find help on how to do that and some other troubleshooting on our What to do if you're having problems abroad help and support page.
Please let me know if that helps you get connected.
04-08-2017 10:50 AM
04-08-2017 10:57 AM
OK, thanks for trying @Revels
I recommend contacting our customer services team so that they can help further with this.
If you log into your My EE account a chat box should pop up when an advisor is available.
If you cannot get in touch with the chat team, please call from an alternative phone.
All the best with getting this sorted and enjoy the rest of your time in Oz.