by Jenna90 Investigator
Investigator

I’m currently on holiday in Malta & can’t make any calls please help??

 
6 REPLIES 6
by Jenna90 Investigator
Investigator

Re: I’m currently on holiday in Malta

Hi
This still has not worked! Anything else?

Sent from my iPhone
by Jenna90 Investigator
Investigator

Re: I’m currently on holiday in Malta

I’m on contract & did not text roaming before coming away but I have done this while being away & still not able to make calls

Sent from my iPhone
by
EE Employee

Re: I’m currently on holiday in Malta & can’t make any calls please help??

Hi @Jenna90  and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

iPhone: Go to Settings > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want.

 

Android: Open the Settings menu >Tap More > Mobile Networks > Carrier and turn off Automatic. Wait until available networks appear, which might take two minutes. Tap the carrier that you want

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: I’m currently on holiday in Malta & can’t make any calls please help??

@Jenna90: Are you on contract or PAYG? If on contract, did you text ROAMING to 150 before you left UK to check if roaming was enabled on your a/c?

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by elena3
New Member

Re: I’m currently on holiday in Malta & can’t make any calls please help??

Hi!

 

I'm on holiday in Austria and have the same problem. I've tried switching network manually but still can't make calls or text. I did not text ROAMING to 150 before leaving the UK, but can't do that now that I'm abroad. I also can't call EE customer service because calls don't work. I would appreciate some help with this, thank you.

by
EE Employee

Re: I’m currently on holiday in Malta & can’t make any calls please help??

Hi @elena3 and welcome to the community.

 

So I can try and help may I know are you able to receive calls/texts?

 

Many thanks,

 

Lee

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