21-07-2017 08:55 AM
I'm currently in Australia and have had no problems with connecting to a network for over two months, 2 days ago my network disappeared and all I have is searching.
I've reset the network settings and that hasn't done anything, my account with EE is fine and payment is up to date.
Any suggestions would be really appreciated!
21-07-2017 09:08 AM
@Clare_24 If could just ba a local mast is having issues.
21-07-2017 01:02 PM
Over 2 months = over 61 days. Could that be the reason? EE expects its users to be in the UK for at least 60 days out of any 120 to benefit from roaming. You should have been texted before being cut off.
Stable links EE plans are intended for customers with a stable link to the UK who travel abroad periodically. They are not intended for customers roaming on a permanent or semi-permanent basis. We will consider you have a stable link to the UK if spend a total of 60 days or more during any 120 day period within the UK. If your usage abroad in the EU/EEA exceeds this, you will be alerted by text, and after a 2-week period we may charge you for services you use or block your SIM card and roaming services. We’ll let you know before we do anything.
22-07-2017 10:25 AM
I tired to but it won't let me choose a network, it just says not available.
Any other suggestions?
22-07-2017 10:27 AM
Nope never had any text before, I've been here before on a 1 year backpacking trip and never had any problems with being out the Uk for so long with EE.
22-07-2017 12:27 PM - edited 22-07-2017 12:29 PM
@XRaySpeX That's an interesting one as it only mentions Eu/Eea so are we to assume that doesn't apply to Australia?
Agreed its roaming for more than 60 days but not mentioned in that piece
22-07-2017 12:32 PM
@Damienw1 just had a live chat with an EE agent and they think my phone has lost its carrier settings. So I need to master reset it on iTunes, the problem being I'm backpacking and my laptop and iTunes is at home, so going to see if I can borrow a friends computer tomorrow and hopefully that'll work.
He said it isn't a roaming problem 🙂
22-07-2017 12:41 PM
Hi @Clare_24 that's good to hear it's not a roaming problem you could try a network settings reset until you can get to a computer it may work it may not but worth a try.
you will need to re input any saved wifi passwords
network reset by going to Settings>General>Reset>Reset Network Settings and then follow the prompts until your iPhone reboots.
22-07-2017 12:42 PM
Thanks @Karen_C out of curiosity how does that stand for the new max plans in the 5 extra countries?
22-07-2017 01:25 PM
Yes, @Damienw1, I was assuming it also extends to the extra 5 countries on recent EE Max plans as that would make sense, but it now appears not.
24-07-2017 09:16 AM - edited 24-07-2017 09:17 AM
So I had to do a master reset to sort my network out but this resulted in my phone to completely stop working, so I had to pop into an Apple shop and they have replaced my phone, turns out it was a hardware error in my phone that caused my SIM card and
network not to work!
all sorted now, thanks for all the help!
Good to know it wasn't a roaming problem!
by Kerry83 a week ago