by Emjago
Explorer

I'm already abroad and need to set up my roaming - any help appreciated

I'm currently abroad (Lanzarote), when I landed yesterday I received a text from EE saying that I can use my plan minutes, texts and data allowances at no extra charge and then a second message with emergency contact numbers should I need them, but these don't work so it looks like my roaming isn't working. Any help would be appreciated!

 

Thanks, Emma

4 REPLIES 4
by
EE Employee

Re: I'm already abroad and need to set up my roaming - any help appreciated

Hi @Emjago and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

by Profile closed
Not applicable

Re: I'm already abroad and need to set up my roaming - any help appreciated

Hello @Emjago you can check your roaming status by logging in to your MY EE account online and navigating to MY EE>Manage device:

 

https://id.ee.co.uk/id/login

 

To enable roaming please call customer service on +447953 966 250 from another phone who have access to accounts. If it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

Here is a link containing more information on setting up and using your phone abroad:

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

 

🙂

Highlighted
by Emjago
Explorer

Re: I'm already abroad and need to set up my roaming - any help appreciated

Hi lee

 

Neither of the first two options worked. It is a personal account

 

Thanks Emma 

by
EE Employee

Re: I'm already abroad and need to set up my roaming - any help appreciated

Hi @Emjago

 

As the suggestions have not worked, please pop to the live chat link.

 

This can be found in your Private Messages.

  

Our customer service team will be able to assist with your issue.

 

The link will be active from now till 8pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

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