by harism6 Investigator
Investigator

I'm abroad but my roaming doesn't work

Hello, 

 

I didn't turn on Roaming when I was leaving the country, and now the roaming doesn't work for my number. How can I turn it on as I still want to use the number. Need urgent help as its important for me to receive some verification texts as well.

 

Haris

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I'm abroad but my roaming doesn't work

Thanks @harism6.

 

I have sent you a private message on here with a link to the chat team.

 

They can look into this for you.

 

Thanks 🙂

16 REPLIES 16
by Grand Master
Grand Master

Re: I'm abroad but my roaming doesn't work

Having a roaming allowance does not auto enable roaming on your MyEE a/c. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Profile closed
Not applicable

Re: I'm abroad but my roaming doesn't work

Hello @harism6 you can check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>Manage device:

 

https://id.ee.co.uk/id/login

 

To enable roaming please call customer service on +447953 966 250 from another phone (lines open at 8am) who have access to accounts and can look in to this for you. If it is an EE personal pay monthly account you can also access Live Chat using one of the ways mentioned in this link:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

by
EE Community Support Team

Re: I'm abroad but my roaming doesn't work

Good morning @harism6

 

Did you get this set up with the help above?

 

If not can you let me know if you are on an EE personal contract?

 

Thanks, Leanne 🙂

by harism6 Investigator
Investigator

Re: I'm abroad but my roaming doesn't work

Dear Leanne,

 

I can't communicate with them through the chat and if I call them on their UK number it's gonna cost me a lot, is there a way I can communicate through emails or online chat? I don't have the chat option, also the manage devices doesn't work for me, it says it's unable to load the page.

 

Furthermore, I was paying 14-16 per month for my bundle, I'm not sure if its pay as you go or what but it wasn't direct debit, in order to re-use it, I had to topup.

 

Let me know what solutions are available.


Thanks

Haris

by
EE Community Support Team

Re: I'm abroad but my roaming doesn't work

Hello there @harism6

 

Did you take out a pay monthly contract with us?

 

If this is a pay as you go account Roaming would be active for you.

 

Do you have credit on the account?

 

Thanks 🙂

by harism6 Investigator
Investigator

Re: I'm abroad but my roaming doesn't work

Yes I do, I usually pay the monthly bill as it comes. yep

by Grand Master
Grand Master

Re: I'm abroad but my roaming doesn't work

I thought you said you topped-up, not pay a bill? How do you pay?

 

You could call the Freephone no. in my sig. over Skype for free.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I'm abroad but my roaming doesn't work

Hello there @harism6.

 

Can you receive calls and texts?

 

What happens when you make a call?

 

Thanks 🙂

by harism6 Investigator
Investigator

Re: I'm abroad but my roaming doesn't work

There are no network, it keeps searching and searching. I was in Barcelona and it was the same, no network.

by
EE Community Support Team
Solution

Re: I'm abroad but my roaming doesn't work

Thanks @harism6.

 

I have sent you a private message on here with a link to the chat team.

 

They can look into this for you.

 

Thanks 🙂

by harism6 Investigator
Investigator

Re: I'm abroad but my roaming doesn't work

I'm on it, thank you.

Haris

by
EE Community Support Team

Re: I'm abroad but my roaming doesn't work

No problem @harism6

 

Have a lovely time 🙂

by Rundle
New Member

Re: I'm abroad but my roaming doesn't work

Hello I am in Italy and thought I had set up international calls and texts but when I send a text I just get an error message saying it failed to send the text.

This happens when I try to text an Italian or an English number.

Any help would be appreciated.

by
EE Community Support Team

Re: I'm abroad but my roaming doesn't work

Hello there  @Rundle.

 

Thanks for coming to the community.

 

Are you with us on pay as you go or contract?

 

Also can you receive calls and texts?

 

Thanks 🙂

by harism6 Investigator
Investigator

Re: I'm abroad but my roaming doesn't work

So, I can't use roaming as I'm  in a contract and my credit rating is poor.


In order to use roamining, I need to cancel my contract then go to Pay As You Go.

Now my question is, if I go to Pay As You Go, do I receive the text messages free and calls free on roaming?


Thanks

by
EE Employee

Re: I'm abroad but my roaming doesn't work

Hi @harism6 and welcome back to the community.

 

Just to let you know if you are still in contract any cancelation will incur a termination charge.

 

Currently receiving calls whilst roaming in European countries is still chargeable.

 

From the 15th June to EU roaming regulations do change and all the details can be found in our handy guide.

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