by Tsummers Investigator
Investigator

I'm abroad but cannot reply to messages?

I need to reply to a message asap

6 REPLIES 6
by Grand Master
Grand Master

Re: I'm abroad but cannot reply to messages?

@Tsummers   Did you enable roaming on your account before you left UK ?  

by Tsummers Investigator
Investigator

Re: I'm abroad but cannot reply to messages?

No

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by Grand Master
Grand Master

Re: I'm abroad but cannot reply to messages?

@Tsummers   Login to your online account and wait for a live chat window to pop up you can use this to request roaming to be enabled on your account.   Once enabled it can take up to 24 hours before you get a working signal on your device 

by
EE Community Support Team

Re: I'm abroad but cannot reply to messages?

Hi @Tsummers,

 

Welcome to the EE Community.

 

Were the chat team able to help you?

 

Thanks

 

James

by Tsummers Investigator
Investigator

Re: I'm abroad but cannot reply to messages?

How do I get hold of them please

Get Outlook for iOS
by
EE Community Support Team

Re: I'm abroad but cannot reply to messages?

Hi @Tsummers,

 

You just need to login to My EE and wait for a chat window to pop up.

 

Hope this helps.

 

James

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