by Rachel2002
New Member

I'm abroad and my phone has no connection

Help, I'm abroad and have no network connection, cant txt or ring EE, can only go online using wifi, how do I connect to online chat? I've switched phone off and on and followed instructions for roaming etc and still no joy 

2 REPLIES 2
by Grand Master
Grand Master

Re: I'm abroad and my phone has no connection

@Rachel2002  Login to your online account and enable roaming also enable call abroad and premium rate numbers then restart the device. 

by
EE Community Support Team

Re: I'm abroad and my phone has no connection

Hi there @Rachel2002

 

Thanks for coming to the community 🙂

 

If you have a pay monthly account with us, you may need to activate roaming and remove your call abroad and premium rate bar within your My EE account.

 

If you log into your My EE account online and go to Menu > Manage Device >Roaming and Call abroad and Premium rate calls > Are they showing as ticked?

 

If not, can you activate these settings?

 

Speak soon.

 

Leanne.

 

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