21-10-2017 11:47 AM
I need help as I'm unable to make international calls or send texts, no code will deactivate this
21-10-2017 12:21 PM
Do you have roaming activated on your account?
Are you PAYG or pay monthly?
23-10-2017 12:29 PM
Hi, I have the same problem although I am not abroad yet. It asks for a password to remove the outgoing international call bar but I have never set one up. I have a pay monthly contract
23-10-2017 01:58 PM
Hello there @colville2002
Thanks for posting on the community.
Our customer services team will be able to help remove the international bars.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch with customer service by calling 150.
23-10-2017 03:01 PM
Thanks Leanne- I had looked for the private chat option earlier but couldn't see one. I didn't realise you had to wait for it to pop up! Now resolved