by Hay1984
Visitor

I'm abroad and international call barring is set on my phone, I need help

I need help as I'm unable to make international calls or send texts, no code will deactivate this 

6 REPLIES 6
by Grand Master
Grand Master

Re: I'm abroad and international call barring is set on my phone, I need help

Hi,

 

Do you have roaming activated on your account?

 

Are you PAYG or pay monthly?

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: I'm abroad and international call barring is set on my phone, I need help

Hello @Hay1984

 

Welcome to the community.

 

Are you with us on pay as you go or pay monthly?

 

We will certainly see what we can do to help 🙂

by colville2002
Explorer

Re: I'm abroad and international call barring is set on my phone, I need help

Hi, I have the same problem although I am not abroad yet.  It asks for a password to remove the outgoing international call bar but I have never set one up.  I have a pay monthly contract

by
EE Community Support Team

Re: I'm abroad and international call barring is set on my phone, I need help

Hello there @colville2002

 

Thanks for posting on the community.

 

Our customer services team will be able to help remove the international bars.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch with customer service by calling 150.

 

Thanks, Leanne.

by colville2002
Explorer

Re: I'm abroad and international call barring is set on my phone, I need help

Thanks Leanne- I had looked for the private chat option earlier but couldn't see one.  I didn't realise you had to wait for it to pop up!  Now resolved

by
EE Community Support Team

Re: I'm abroad and international call barring is set on my phone, I need help

Hello @colville2002

 

Easy mistake to make 🙂

 

Glad you are all sorted now though!

 

Come back to the community anytime.

 

Leanne.

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