Highlighted
by Dan191 Investigator
Investigator

I'm abroad, and cannot send txt messages .

Hi, 

 

I am on holiday in Italy and unable to reply to a txt. I'm paying for the roaming data add on and had a txt from EE saying txt messages and calls were now included in my extra plan. Had this same issue last year in France... how can I sort it? 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: I'm abroad, and cannot send txt messages .

Thanks @Dan191

 

In this case I will send you a private message on here with a link to our chat team.

 

They will be able to look into this for you 🙂

 

Let me know how you get on!

6 REPLIES 6
by
EE Employee

Re: I'm abroad, and cannot send txt messages .

Hi @Dan191 and welcome to the Community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

 

by Dan191 Investigator
Investigator

Re: I'm abroad, and cannot send txt messages .

Hi Lee, 

 

I have tried doing a manual search  for another network and couldn't get any. Although I have had this issue in Spain, France, Germany and now Italy all on various networks anyway. I can receive texts and calls just not make them. It is a personal account and I have the roaming bolt on at £3 a day which is working for the data but even though was paying for the minutes and texts (now included in contract) never got them. 

 

Cheers

 

Dan

by Profile closed
Not applicable

Re: I'm abroad, and cannot send txt messages .

Hello @Dan191 has roaming been enabled on your account? You can check by logging in to MYEE online and navigating to MYEE>Manage device. :):

 

https://id.ee.co.uk/id/login

by
EE Community Support Team

Re: I'm abroad, and cannot send txt messages .

Good morning @Dan191

 

Thanks for coming back to us.

 

Is your account on an EE personal contract with us?

 

Hope to hear back from you soon 🙂

by Dan191 Investigator
Investigator

Re: I'm abroad, and cannot send txt messages .

Hello,

 

Yes it is a personal contract...

 

cheers

 

Dan

by
EE Community Support Team
Solution

Re: I'm abroad, and cannot send txt messages .

Thanks @Dan191

 

In this case I will send you a private message on here with a link to our chat team.

 

They will be able to look into this for you 🙂

 

Let me know how you get on!

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