by Ifu01307 Investigator
Investigator

I'm abroad and can recieve calls and texts but cannot make calls or send texts?

 
6 REPLIES 6
by Profile closed
Not applicable

Re: I'm abroad and can recieve calls and texts but cannot make calls or send tex

Hello @Ifu01307 what phone do you have? Try restarting it and/or trying a manual network search to see if there are any other local roaming networks available. 🙂

by
EE Community Support Team

Re: I'm abroad and can recieve calls and texts but cannot make calls or send tex

Good morning @Ifu01307

 

Thanks for coming here.

 

Do you hear an error message when you try and make a call?

 

Are you with us on pay as you go or pay monthly?

 

Speak soon 🙂

 

 

by Ifu01307 Investigator
Investigator

Re: I'm abroad and can recieve calls and texts but cannot make calls or send tex

Read more
 

Hi leanne,

 

It just comes up message failed to send and when I go to make a call it just says number not recognised.....very odd as I can use WiFi, recieve texts and calls, etc.

 

It's a pay monthly contract and a Samsung galaxy a3 I use.

 

Thanks

by Ifu01307 Investigator
Investigator

Re: I'm abroad and can recieve calls and texts but cannot make calls or send tex

Read more
Hi leanne,

 

It just comes up message failed to send and when I go to make a call it just says number not recognised.....very odd as I can use WiFi, recieve texts and calls, etc.

 

It's a pay monthly contract and a Samsung galaxy a3 I use.

 

Thanks

by Profile closed
Not applicable

Re: I'm abroad and can recieve calls and texts but cannot make calls or send tex

Hello @Ifu01307 just to confirm has roaming been enabled on your account? You can check by logging in to MYEE online and navigating to MYEE>Manage device:

 

https://id.ee.co.uk/id/login

 

Here is a link containing information on how to check call barring is turned off when using an Android device under 'Making sure your device is set up for roaming'. :):

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-using-your-phone-abroad

by
EE Community Support Team

Re: I'm abroad and can recieve calls and texts but cannot make calls or send tex

Thanks @Ifu01307

 

To get this checked for you I have sent you a private message with a link to our chat team.

 

They can get this looked into 🙂

 

Hope you get this sorted!

 

 

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