by Singerjulie
Explorer

I keep getting error 10 when I try to send texts and make calls.

I'm abroad and keep getting error 10 which prevents me from making calls or sending texts. I need it fixed urgently!
2 REPLIES 2
by
EE Community Support Team

Re: I keep getting error 10 when I try to send texts and make calls.

Good Afternoon @Singerjulie

 

Where are you currently roaming?

 

Are you connected to a local network? 

 

Have you checked your account is set up for roaming?, you can do this by logging into your My EE online and following these steps:

 

Menu > Manage device > Ensure 'Roaming abroad' and 'Call abroad and premium rate' is allowed.

 

Speak soon, Katie 🙂

 

by Profile closed
Not applicable

Re: I keep getting error 10 when I try to send texts and make calls.

Hi, @Singerjulie,

 

Try re-booting your device! 😊

 

Kind regards

 

 

mAh8v

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.