by Jvh
Visitor

I haven’t used all my monthly data but can’t get the internet on my phone

My phone is fine when linked to home internet but when I get outside I can’t use the internet. Do I need to change ant settings? I have clicked on the roaming data icon and that is green so not sure what to do now. Any help please? 

2 REPLIES 2
by Grand Master
Grand Master

Re: I haven’t used all my monthly data but can’t get the internet on my phone

Where are you? When roaming in the EU there is a Fair Usage restriction that you can't use more than 15 GB / month of your allowance. Is your allowance more?

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by
EE Community Support Team

Re: I haven’t used all my monthly data but can’t get the internet on my phone

Hi @Jvh

 

Welcome to the community.

 

Are you in the UK or roaming?

 

Are you with us on pay as you go or pay monthly?

 

Also, can you make and receive calls?

 

Leanne 🙂

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