by 03
New Member

I have traveled to Spain and unable to get network here,I can’t use my iPhone

I have traveled to Spain and unable to get network here,I can’t use my iPhone I need help.

3 REPLIES 3
by Brilliant Contributor
Brilliant Contributor

Re: I have traveled to Spain and unable to get network here,I can’t use my iPhon

Hello @03 ,

 

Welcome to the community,

 

I would suggest you check here, you should find the answers”

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/...

by Grand Master
Grand Master

Re: I have traveled to Spain and unable to get network here,I can’t use my iPhon

@03 : If on contract, did you activate roaming on your EE a/c before you left UK?

 

Often just rebooting the phone is the simple remedy. Otherwise try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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by
EE Community Support Team

Re: I have traveled to Spain and unable to get network here,I can’t use my iPhon

Hi @03.

 

Have you been able to check if roaming is active in your My EE Account?

 

Are you able to try manually searching for a network under Settings, Mobile Data, Network Selection?

 

Jon

 

 

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