by Sops1989 Investigator
Investigator

I have roaming set up but unable to make outgoing calls

I cannot make outgoing calls even though my roaming is set up 

5 REPLIES 5
by
EE Employee

Re: I have roaming set up but unable to make outgoing calls

Hello @Sops1989

 

Welcome to the EE Community! Smiley Happy

 

It sounds like your international bar may still be active.

 

Are you a personal EE customer?

 

Thanks - Karen. Smiley Happy

by Sops1989 Investigator
Investigator

Re: I have roaming set up but unable to make outgoing calls

Yes I have a pay monthly contract which includes unlimited texts and calls abroad aswell as in the U.K. 

by
EE Employee

Re: I have roaming set up but unable to make outgoing calls

Hi @Sops1989

 

I'll send you a Private Message with a link to the chat team.

 

They'll be able to help get you up and running.

 

Have a great time away!

 

Thanks - Karen. Smiley Happy

by Brilliant Contributor
Brilliant Contributor

Re: I have roaming set up but unable to make outgoing calls

@Sops1989, You also have to make sure that International Calls are enabled for roaming, even if you are making calls from the UK to other countries.

 

You can contact customer service and they will be able to enable this. If you want to make calls from the UK to other countries, you can text CALL ABROAD to 150.

 

http://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/calling-abroad-from-the-uk

by Sops1989 Investigator
Investigator

Re: I have roaming set up but unable to make outgoing calls

Ok thank you 

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