by Lazybird999 Investigator
Investigator

I have paid for 'Go further' to use in the but can not make calls or send texts

 
6 REPLIES 6
by Grand Master
Grand Master

Re: I have paid for 'Go further' to use in the but can not make calls or send t

Did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150?

Often just rebooting the phone is the simple remedy. Otherwise try logging into your MyEE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Lazybird999 Investigator
Investigator

Re: I have paid for 'Go further' to use in the but can not make calls or send t

Thanks for coming back to me. Roaming is activated. I can receive calls and texts but cant sent them. I can also use my 3g fine. Any ideas why I can do that but not make calls/texts 

by Grand Master
Grand Master

Re: I have paid for 'Go further' to use in the but can not make calls or send t

For the reason I gave above. You need the Call Abroad and Premium rate setting to be ticked.

 

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I have paid for 'Go further' to use in the but can not make calls or send t

Hi @Lazybird999

 

Welcome to the community. Whereabouts in the world are you?

 

Did activating call abroad in your My EE account fix this?

 

Could you try manually connecting to a different available network?

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Chris

by Lazybird999 Investigator
Investigator

Re: I have paid for 'Go further' to use in the but can not make calls or send t

Thank you all, I have managed to get it sorted. Your advice worked. Thanks. 

by Grand Master
Grand Master

Re: I have paid for 'Go further' to use in the but can not make calls or send t

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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