05-02-2017 08:34 AM
Its important to check if roaming is enabled on your account. Having Euro Pass added does not automatically enable roaming for you. Please follow the link below:
05-02-2017 11:02 AM
Good morning @Millingtons
Welcome to the community 🙂
Where are you at the moment?
Did you activate Roaming before you went away?
In addition to the great information @winston has offered, please also see our Roaming with EE – Everything you need to know about using your phone abroad post.
Are you a pay monthly personal or a pay as you go EE customer?