06-08-2017 06:11 PM
@Kmurray1980: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
07-08-2017 08:23 AM - edited 07-08-2017 08:24 AM
Good morning @Kmurray1980
Welcome to the community, I hope you're having a lovely time in Italy so far. 🙂
If not, could you please try a manual network search?:-
iPhone – Tap Settings >>> Carrier >>> Toggle Automatic OFF
Android – Tap Settings >>> More Networks >>> Mobile Networks >>> Network Operators >>> Tap OK
Windows – Tap Settings >>> Mobile Network >>> Network Selection >>> Tap on start manual search
We have an amazing roaming troubleshooting help and support article that has more steps to help you get fully up and running.
Let me know how you get on.