by Kmurray1980
Visitor

I have no service whilst in Italy and it is a pay monthly contract I have

I have no service whilst in Italy? It is a pay monthly contract I have?

3 REPLIES 3
by Grand Master
Grand Master

Re: I have no service whilst in Italy and it is a pay monthly contract I have

@Kmurray1980: Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

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Highlighted
by Brilliant Contributor
Brilliant Contributor

Re: I have no service whilst in Italy and it is a pay monthly contract I have

@Kmurray1980, If you are a personal pay monthly customer, you can also access the live chat via your account when someone is available.

by
EE Community Support Team

Re: I have no service whilst in Italy and it is a pay monthly contract I have

Good morning @Kmurray1980

 

Welcome to the community, I hope you're having a lovely time in Italy so far. 🙂

 

Did the advice from @XRaySpeX & @Schockwave help you get connected?

 

If not, could you please try a manual network search?:-

 

iPhone – Tap Settings >>> Carrier >>> Toggle Automatic OFF

 

Android – Tap Settings >>> More Networks >>> Mobile Networks >>> Network Operators >>> Tap OK

 

Windows – Tap Settings >>> Mobile Network >>> Network Selection >>> Tap on start manual search

 

We have an amazing roaming troubleshooting help and support article that has more steps to help you get fully up and running.

 

Let me know how you get on.

 

Chris 🙂

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