by Griff1508
Explorer

I have no service in the EU

Hi I have recently traveled to Germany via car from the uk and I don’t have any service on my phone, this is a massive problem for me as I rely on my phone as a safety device and I run a business from it

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: I have no service in the EU

@Griff1508 , Hope you are enjoying your stay in Germany, anywhere special you are visiting?

 

Please take a look here:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-Help-when-abroad-with-your-EE-phone-or-device/td-p/...

by
EE Community Support Team

Re: I have no service in the EU

Hi @Griff1508

 

Welcome to the community.

 

Could you check your roaming and calling abroad is set up in your My EE account?

 

Within your My EE account online go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.

 

If these are not ticked, can you activate these?

 

Let us know how you get on 🙂

 

Leanne.

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