20-08-2019 09:36 AM
Hi I have recently traveled to Germany via car from the uk and I don’t have any service on my phone, this is a massive problem for me as I rely on my phone as a safety device and I run a business from it
20-08-2019 10:29 AM
@Griff1508 , Hope you are enjoying your stay in Germany, anywhere special you are visiting?
Please take a look here:
20-08-2019 12:44 PM
Welcome to the community.
Could you check your roaming and calling abroad is set up in your My EE account?
Within your My EE account online go to Menu > Manage Device > Roaming Abroad and also Call Abroad and Premium rate> They will show as ticked if roaming and calling abroad is activated.
If these are not ticked, can you activate these?
Let us know how you get on 🙂