by broomhill
Explorer

I have just spent a week in spain and all my numbers were restricted

why were all my contact numbers restricted when trying to phone hime to the UK from spain. I was not able to call home for a full week.

3 REPLIES 3
by Grand Master
Grand Master

Re: I have just spent a week in spain and all my numbers were restricted

@broomhill  That’s because you didn’t enable roaming on your account.  You can do this by texting ROAMING to 150 before you leave the UK. You can do this now if you wish so your ready next time.   You could of even got roaming enabled while abroad by logging in to your online account and using live chat to request this.  

by broomhill
Explorer

Re: I have just spent a week in spain and all my numbers were restricted

Why has roaming got anything to do with it is this just with EE as my husband is with O2 and he never had a problem making calls to UK

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by
EE Community Support Team

Re: I have just spent a week in spain and all my numbers were restricted

Hello there @broomhill

 

Thanks for coming here.

 

This sounds like the international call bar was on your account.

 

To get this removed you would need to speak to our customer service team.

 

We will make sure everything is set up for you to use the phone abroad.

 

Thanks, Leanne.

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