07-10-2017 09:28 AM
I have been charged £22 on top of my bill for calls to Ireland , and calls from Ireland when I was there, despite having received a text saying this would not happen.
07-10-2017 09:31 AM
You will need to call CS on 150 to discuss billing as there is no account access on these forums.
07-10-2017 11:24 AM
07-10-2017 01:48 PM
Calls to Ireland from UK are not included in your allowance & are chargeable.
07-10-2017 01:50 PM
I also am getting very mixed messages about how our free Eu and five others work
some EE staff say you can only call WITHIN
the country you are in and others that you can use your phone freely across all countries
which is it ?
07-10-2017 01:53 PM
@Damian1727: It's freely across all included countries but not freely from the UK to any of the rest as you are not then roaming.
08-10-2017 12:32 AM
As already mentioned, when you are in an EU country, calls and texts to:
are taken from your inclusive allowance.
When you are in the UK, you get charged for calls to EU countries as per EE's international call charges.
Of course that makes the EU motto 'roam like at home' sound quite funny, as in reality it is 'roam better than home'!
08-10-2017 02:17 PM