by Jazza52
Explorer

I have a Max roaming package and I am getting message outgoing calls barred

I am currently in Mexico and unable to  use my roaming service even though I have the max package. I had the same problem in Prague last year and on my return I was told by EE that everything had been sorted. 

I cannot call out or text, even though I have tried all available networks. 

I am connected to the hotels Wi-Fi network but cannot seem to find a way to contact EE. 

Where do I find live chat

2 REPLIES 2
by Jazza52
Explorer

Re: I have a Max roaming package and I am getting message outgoing calls barred

Hi
It did not work in Prague and when returned we said all was now fixed and I
would have no future problems, but obviously I was unable to test this out
until we arrived in Mexico.
I have tried every combination of numbers to call and text and all fail.
I cannot connect to any network although it shows that 4 are available.
I have tried to find a live chat with we but seems like this is not
available.
It seems like I'm stuck for the next 2 weeks without a network.

Paul Jarrett
by Brilliant Contributor
Brilliant Contributor

Re: I have a Max roaming package and I am getting message outgoing calls barred

Hello @Jazza52,

 

Welcome to the community,

 

You will find live chat if you log-in to your account, when someone is available, a live chat box will show up.

 

You can also check whether roaming is ticked in your account, but that may not solve it, as it needs to be activated with EE, which should be if you were able to use it in Prague.

 

If you are using +44, have you tried 0044 or visa versa?

 

When did you get your Max package? If it was before May, then you will need an add-on package to roam in Mexico, as the five countries on Max package are only available on Max package that came out in May, to use your inclusive minutes.

 

You can find all this here:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/674154

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