by Matt25
Explorer

I have a 4GEE Max plan (June 2017). Can I use my minutes, texts & data in the US

 
7 REPLIES 7
by Grand Master
Grand Master

Re: I have a 4GEE Max plan (June 2017). Can I use my minutes, texts & data i

Yes, with your data up to 15 GB / billing month if you have more.

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by Scholarly Contributor
Scholarly Contributor

Re: I have a 4GEE Max plan (June 2017). Can I use my minutes, texts & data i

You can actually use more than 15GB in the Max countries if you have more in your allowance.

by Grand Master
Grand Master

Re: I have a 4GEE Max plan (June 2017). Can I use my minutes, texts & data i

Yes, @sully1311, you can. The 15 GB pm Fair Usage only applies within the EU.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: I have a 4GEE Max plan (June 2017). Can I use my minutes, texts & data i

Good Morning @Matt25.

 

Welcome to the community 🙂

 

When are you going to the US?

 

I can see you've had some great advice from both @XRaySpeX and @sully1311.

 

Let us know if you have any further questions 🙂

 

Jon

by Matt25
Explorer

Re: I have a 4GEE Max plan (June 2017). Can I use my minutes, texts & data i

Hi Jon,

Yes we are going to the US in April for a couple of weeks. As I understand it from the advice received & EE  information I should be able to use my contracted minutes and texts as well my data allocation (25gb) - although I think that may be capped at 15gb - if I get that high with usage.

Please can you confirm that is all correct?

Kind Regards

Matt

 

by Scholarly Contributor
Scholarly Contributor

Re: I have a 4GEE Max plan (June 2017). Can I use my minutes, texts & data i

The fair usage cap of 15gb only applies to EU countries so you can use all of your allowance in USA, Mexico, Canada, Australia and New Zealand on a post May 2017 Max Plan.

by
EE Community Support Team

Re: I have a 4GEE Max plan (June 2017). Can I use my minutes, texts & data i

That's correct @Matt25 🙂

 

As @sully1311 has pointed out, the cap only applies when you are in the EU.

 

Just make sure roaming is set up before you go, you can do this in your MyEE Account or by getting in touch with our Mobile care team.

 

I hope you have a great time!

 

Jon

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