by SBaker1962
Explorer

I have A SIM only deal with Europe, Incl. USA coverage. Am in NY but no coverage

I have A SIM only deal with Europe, USA and Australia coverage. Am in NY now but absolutely no coverage just indicates NO SERVICE - any ideas? No EE live chat so cannot ring without probably a great cost

4 REPLIES 4
by Ace Contributor
Ace Contributor

Re: I have A SIM only deal with Europe, Incl. USA coverage. Am in NY but no cove

Hello @SBaker1962 were roaming and call abroad/premium rate enabled on your account at least 24-48hrs before traveling:

 

https://community.ee.co.uk/t5/Roaming/EE-roaming-Getting-ready-to-use-your-phone-abroad/td-p/532570

 

Help tips on what to do when having problems using your phone abroad:

 

https://community.ee.co.uk/t5/Roaming/EE-Roaming-What-to-do-if-you-re-having-problems-abroad/td-p/66...

by
EE Community Support Team

Re: I have A SIM only deal with Europe, Incl. USA coverage. Am in NY but no cove

Hi @SBaker1962,

 

Welcome to the EE Community.

 

If you login to My EE you can chat with customer services online.

 

They'll be happy to help you get connected.

 

Hope this helps.

 

James

by SBaker1962
Explorer

Re: I have A SIM only deal with Europe, Incl. USA coverage. Am in NY but no cove

All roaming etc. were activated on my phone. I was using an i-pad on E-Community and no chat was available, managed to find a PC and got onto chat from there

by
EE Community Support Team

Re: I have A SIM only deal with Europe, Incl. USA coverage. Am in NY but no cove

Hello there @SBaker1962

 

Thanks for coming back to the community.

 

Did you get this sorted with the chat team?

 

Hope you’re having an brilliant time 🙂

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