Highlighted
by jacqueline0 Valued Contributor
Valued Contributor

I have 4g Max plan. Can I call a UK number when both of us are in USA.

 
1 SOLUTION

Accepted Solutions
by Brilliant Contributor
Brilliant Contributor
Solution

Re: I have 4g Max plan. Can I call a UK number when both of us are in USA.

Hello @jacqueline0

 

Thank you for taking the time to post on the Community. Smiley Happy

 

I hope you're having a fantastic time in America. Smiley Happy

 

Yes, the call should be free as you have inclusive minutes to use while you're roaming in America. The message you are hearing is probably because you still have the International and Premium Calls bar enabled on you account. If you speak to customer service by Live Chat here, they'll be able to disable this for you.

 

I hope this helps. Smiley Very Happy

7 REPLIES 7
by Grand Master
Grand Master

Re: I have 4g Max plan. Can I call a UK number when both of us are in USA.

@jacqueline0  depending on when you got the plan.  If you got it after February 2017 yes you can. 

by Ace Contributor
Ace Contributor

Re: I have 4g Max plan. Can I call a UK number when both of us are in USA.

It also depends on what plan the person you are calling has. They may pay for the incoming call from you if it's not included in their plan.

by jacqueline0 Valued Contributor
Valued Contributor

Re: I have 4g Max plan. Can I call a UK number when both of us are in USA.

When I call the number a message says it is not allowed. Should it be a free call?

Sent from my iPhone
by Brilliant Contributor
Brilliant Contributor
Solution

Re: I have 4g Max plan. Can I call a UK number when both of us are in USA.

Hello @jacqueline0

 

Thank you for taking the time to post on the Community. Smiley Happy

 

I hope you're having a fantastic time in America. Smiley Happy

 

Yes, the call should be free as you have inclusive minutes to use while you're roaming in America. The message you are hearing is probably because you still have the International and Premium Calls bar enabled on you account. If you speak to customer service by Live Chat here, they'll be able to disable this for you.

 

I hope this helps. Smiley Very Happy

by Grand Master
Grand Master

Re: I have 4g Max plan. Can I call a UK number when both of us are in USA.

Try texting UNBAR to 150.

 

Can you receive calls, send texts & use data?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by jacqueline0 Valued Contributor
Valued Contributor

Re: I have 4g Max plan. Can I call a UK number when both of us are in USA.

Thank you

by jacqueline0 Valued Contributor
Valued Contributor

Re: I have 4g Max plan. Can I call a UK number when both of us are in USA.

 

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.