Highlighted
by Singapore1
Explorer

I have 4G contract, I'm abroad, and cannot send or receive txt messages.

I have an iPhone 5c and contacted EE before travelling abroad... Confirmed phone is set up for roaming. I purchased a travel add on when I arrived abroad. However whenever I try to txt it comes up 'message send failure'. I want to call EE but I'm afraid it's going to be expensive at £1.50/min. I'd hoped an online chat would open when I was searching the help pages but it didn't. Can anyone help me please!

1 SOLUTION

Accepted Solutions
by Singapore1
Explorer
Solution

Re: I have 4G contract, I'm abroad, and cannot send or receive txt messages.

Thanks for the reply. After a lot of searching online, I found I should switch from 4G to 3G..and it's worked. A very simple solution, I had no idea and couldn't find anything on the EE help pages.

Sent from my iPhone
5 REPLIES 5
by Grand Master
Grand Master

Re: I have 4G contract, I'm abroad, and cannot send or receive txt messages.

Do calls not work as well or is it just texts?

 

Are you in EU? Could your texts be turning into MMS, like you are using emoticons? MMS is not available in EU with EE.

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by Singapore1
Explorer

Re: I have 4G contract, I'm abroad, and cannot send or receive txt messages.

I'm not in EU, I'm in Singapore.


Sent from my iPhone
by
EE Employee

Re: I have 4G contract, I'm abroad, and cannot send or receive txt messages.

Good Morning @Singapore1

 

Welcome to the Community! Smiley Happy

 

If you do a manual network selection does it allow you to select a network?

 

Can you receive calls OK?

 

One quick last question....are you a personal pay monthly customer?

 

Thanks - Karen. Smiley Happy

by Singapore1
Explorer
Solution

Re: I have 4G contract, I'm abroad, and cannot send or receive txt messages.

Thanks for the reply. After a lot of searching online, I found I should switch from 4G to 3G..and it's worked. A very simple solution, I had no idea and couldn't find anything on the EE help pages.

Sent from my iPhone
by
EE Employee

Re: I have 4G contract, I'm abroad, and cannot send or receive txt messages.

That's great news!

 

Thanks for coming back to let us know @Singapore1

 

Your phone should default to 3G if 4G is not available.

 

I'll feed this back to see if we can get something added.

 

Thanks - Karen. Smiley Happy

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