by Beckygreen1
Visitor

I go to Australia a week Monday and wondered what I need todo so my phone works

 
2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: I go to Australia a week Monday and wondered what I need todo so my phone wo

Hi @Beckygreen1

 

Welcome to the EE Community,

 

to have inclusive roaming in Australia you need to be on a EE Pay Monthly Max plan customer services will be able to move you to a Max plan if your on a essential plan.

 

Text Roaming to 150 to make sure roaming is enabled.

 

If your a PAYG customer roaming is enabled automatically PAYG rates for Australia can be found here.

 

https://ee.co.uk/help/add-ons-benefits-and-plans/call-or-going-abroad/roaming-costs/countries/austra...

by
EE Community Support Team

Re: I go to Australia a week Monday and wondered what I need todo so my phone wo

G'day @Beckygreen1.

 

What takes you down under this time of year? 🙂

 

I see @David has covered the important points of making sure your phone works when you get there.

 

Do you know what plan you're on?

 

In addition to sending the Roaming to 150 text, you can check that roaming is turned on in your MyEE Account.

 

Hope this helps, let us know if you have any more questions.

 

Jon

 

 

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