Highlighted
by LucieNicolay
Explorer

I get error 10 when trying to send messages from France

I have data roaming on.

I have tried using number starting with 0044 but it stoll isn't working.

Any ideas?

3 REPLIES 3
by
EE Community Support Team

Re: I get error 10 when trying to send messages from France

Hi @LucieNicolay.

 

Welcome to the community, I hope you're having a brilliant time in France so far. 🙂

 

Are you on pay as you go or pay monthly?

 

Could you please check to make sure roaming and international calling are activated under the Manage Device section of your My EE account?

 

Thanks


Chris

by LucieNicolay
Explorer

Re: I get error 10 when trying to send messages from France

Hi, 

 

I am pay monthly and it is set to international roaming.

 

Lucie

by
EE Community Support Team

Re: I get error 10 when trying to send messages from France

Thanks for checking, @LucieNicolay.

 

Are you able to make and receive calls?

 

Could you try manually connecting to a different available French network?:

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know if that's any better.

 

Chris

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