08-10-2017 07:52 AM
I didn’t set up roaming before I came away and now I have no service so am unable to take or make calls or texts! I know now that I should have set it up before I came away but I genuinely didn’t know I just thought it would amend itself! Is there anyway to connect now baring in mind I have no signal to contact 150?
I have tried multiple times turning the data on and off, turning the phone on and off and turning on airplane mode and turning it back off to see if it will connect to no avail! I need the phone to keep in touch with my family at home in a time of trouble. Someone help me please 😔
08-10-2017 08:59 AM
@danielaidan Login to your online and and use the live chat feature to have this enabled.
08-10-2017 02:24 PM
Hi @danielaidan and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447********* and try using data.
Did this work?
08-10-2017 08:56 PM
ive logged in on both my phone and a computer and no online chat service pops up though
09-10-2017 08:12 AM - edited 09-10-2017 08:17 AM
Good morning @danielaidan
Thank you for coming to see us in community 🙂
Log in to My EE - this is where we provide most of our online support.
Have you by any chance take a look at our Roaming with EE - What to do if you're having problems abroad support article?
If you haven't, then please do so.
Some of the hints, tips and tricks may help you.
Let me know how you get on.