15-07-2017 09:30 PM
Hi, im currently in gran canaria, and i tried ringing home but it says i cant ring the number? Ive tried other numbers too. Why cant i ring?
15-07-2017 09:33 PM
@Chelseyj41 Did you activate roaming before you left? You may be able to do it yourself under your Ee account and Manage my device if not you will have to use live chat tomorrow from 8 am uk time
15-07-2017 10:43 PM
16-07-2017 12:49 AM
@Chelseyj41 No worries. For some reason Ee don't activate it automatically even though it's included.
Hope you get it working let us know if you need any more help
16-07-2017 12:13 PM
Hi @Chelseyj41 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?